SOURCES – The hidden downsides of Canadian politeness

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The following sources were consulted in the preparation of the article “The hidden downsides of Canadian politeness.”

  1. Canadian Culture: Communication
  2. “Sorry . . . I’m Canadian” an analysis of when Canadians use the word “sorry”
  3. How to Share Feedback in Canada?
  4. Human rights-based approach to workplace investigations
  5. Medical error disclosure: improving patient safety through better communication
  6. Setting up Effective Complaint Resolution Systems in Public Organizations
  7. Liability and apology: Canada’s Apology Act explained
  8. 31% of Canadians have never tried to negotiate salary
  9. Hazard and Near-Miss Reporting by Workers
  10. Why employees hesitate to speak up at work – and how to encourage them